Refund & Cancellation Policy.

01Overview

We want you to feel confident working with Buyonn. This policy explains when you can cancel and how refunds work. It does not affect your statutory rights.

0214-day cancellation (consumers)

If you are an individual buying our services for personal use (a consumer), you have the right to cancel within 14 days of accepting our quote, under the Consumer Contracts Regulations 2013.

• If no work has started, you will receive a full refund.
• If you ask us to start work within the 14 days and then cancel, you will pay for the work done up to the point you tell us you are cancelling.
• If the service is fully completed within the 14 days at your request, the right to cancel no longer applies.

03Before work starts

If you cancel before we have started any work, we will refund any payment you have made in full.

04After work has started

If you cancel after work has started, we will refund the value of any work that has not yet been carried out. Work already completed, and any third-party costs we have paid on your behalf, are not refundable.

05Monthly management plans

Monthly store management plans can be cancelled at any time with 30 days' written notice. Payments already made for the current month are not refundable, unless the service was not provided.

06What is not refundable

• Marketplace fees, subscriptions or advertising costs charged by eBay, Amazon, Etsy or other platforms.
• Third-party costs paid on your behalf with your agreement.
• Results outside our control, such as marketplace approval decisions or sales performance.

07How to request a refund

Contact us with your name, the service concerned and the reason for your request. We will reply within 5 working days. Approved refunds are paid using the original payment method within 14 days.